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Privacy Policy

I. Recording of Communications
To improve our services and protect the interests of our Players, all telephone calls are recorded for security purposes.
II. Processing of Personal Details
Any personal data received in regards to an account holder and/or registrant is:
1. Processed in accordance with the rights of the Account Holder concerned
2. Obtained only for a specific and lawful purpose
3. Kept in a secure manner
4. Is utilised for marketing purposes based on the opt-out principle
We may use your personal information and data together with other information for the purposes of:
* Processing your bets, including card and on-line payments;
* Setting up, operating and managing your account;
* Complying with our legal and regulatory duties;
* Building up personal profiles;
* Carrying out customer research, surveys and analyses;
* Providing you with information about promotional offers and our products and services, where you have consented.
* Monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating.
III. Disclosure of Information
1. Casino will instruct and authorize the credit financial institution by which an Account Holder's account is held to disclose any information as may be requested by any Governing Authority in respect of an Account Holder's account.
2. Casino will disclose personal data when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law. For fraud detection and control purposes the Player agrees that Joker Casino has the right to transfer your personal data to third parties, including so-called AVS service providers and other partners.
3. Furthermore, Casino reserves the right to disclose personal data to relevant recipients where Casino has reasonable grounds to suspect irregularities that involve the Player's Casino Account.
IV. Customer Relationship Management (CRM) and Marketing Materials
Casino reserves the right to process personal data for CRM purposes. Players can choose not to receive marketing/promotional material at registration and / or unsubscribe from promotional material sent electronically.
V. Correction of Incorrect Account Information
The Account Holder has the right to access the Account Holder's own personal data and/or has the right to correct and/or erase wrong and/or inappropriate data.
VI. Cookies / ActiveX
Casino's website works by using cookies and Active X components for (but is not limited to) the following purposes:
1. To identify the Account Holder's preferred language so it is automatically selected when the Account Holder returns to Casino;
2. For analysis of the Casino website traffic so as to allow us to make suitable improvements.
3. The operation of the games (such as the flash casino)
VII. Casino guarantees:
1. Not to sell, give away, or otherwise communicate your personal or corporate information to any other persons or companies.
2. To use your personal data to provide you with information or materials only if you requested it.
3. We provide all our customers with the opportunity to remove your information from our database, at your request.
VIII. Changes to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page and any such changes will become effective upon posting of the revised Privacy Policy. If we make any material or substantial changes to this Privacy Policy, we will use reasonable endeavours to inform you bij e-mail, notice on the website or other agreed communications channels.

Casino does not endorse spam. Only registered real or guest players that have chosen to click on the "Opt In" button on campaigns or who have entered their email address on a giveaway competition are placed on our email lists.

Account Questions

How do I create an account at Morgan Casino?

Click the orange button "Join Now" in the top right menu, fill in your details, pick your welcome bonus. Easyweasy, you're a Morgan family member now!

I am under 18 years old. Can I play?

No you can't. Gambling whilst under the age of 18 is a criminal offence and Morgan Casino takes a severe responsibility to prevent access for anyone underage. Therefore appropriate age verification checks are carried out.

I forgot my password. How do I get a new one?

Click "login" in the top right menu, select "I forgot my password" and enter the email address you used when you registered with Morgan Casino We will send an email with a link that you use to change your password. If you don't get the email, check your junk mail (Spam).

Where do I find my personal stuff?

Once logged in click on "My Account" on in the top menu to get to your personal stuff. Here you will find everything related to you and your casino adventure, personal information, Details & settings, player status and all your balance information.

How do I stop my subscription to newsletters?

Click on your "My Account" in the top menu and select "Account Profile". Here you can turn on / off your subscription to newsletters and promotions on the bottom at the checkbox.

Cashier Questions

How do I deposit money to Morgan Casino?

Click your balance in the left hand menu, select the desired deposit method and follow the instructions. At Morgan Casino you can deposit using Visa, Mastercard, Skrill, Neteller, Paysafecard, Trustly or Bank transfer.

After depositthe funds are not my account?

No need to worry. First make sure that the funds were deducted from your card/account and then contact us. Most likely we will be able to trace and solve the problem without any proof of deposit. However in some rare cases we might ask you for a copy of the transaction to be able to investigate it with the payment provider.

Is there a deposit fee at Morgan Casino?

No, unlike almost all other online casinos we do not charge any fee for deposits OR withdrawals. Pretty fancy right?

Bonus & Free Spins Questions

What is a bonus?

A bonus at Morgan Casino can mean free spins, extra money to play for directly or extra money you receive after making a deposit. The type of bonus and the size of it varies and you need to wager the bonus money in order to withdraw the funds. If you, for example, receive a 50% deposit bonus, we will add 50% more money on top of your deposit amount. In this case, you'll get EUR50 extra from us if you deposit EUR100 to your account.

What are free spins?

Free spins (or free rounds) means you get to play for free on a game in the casino a number of rounds, of course with the same chance of winning as when you play for your own money. Winnings on free rounds are converted to bonus money with a wagering requirement of 40 times the bonus amount.

What are the bonus wagering requirement?

Before you can withdraw your bonus money they need to be wagered. All bonuses must be wagered 40 times the deposit amount and free spins winnings also 40 times times. You can make a withdrawal before you have fulfilled the wagering requirement, but then you will lose your bonus money.

Technical Questions

Games are slow. What's wrong?

Make sure you have the latest version of your browser installed (we recommend Google Chrome) and the latest version of Flash. Also make sure that it's not your internet connection that is the problem (try to play with the network cable if the wireless connection is not working like it should) and close any background programs that might drain your bandwidth.

I cannot open the game. What's wrong?

This may mean that you have lost contact with the server. Try to log out and log back in and try again. Sometimes you may need to shut down the browser and start over from scratch for the game to load. Contact our support department if problem still persists.

How do I take a screenshot?

Taking a screenshot means taking a photo of what is currently visible on the computer screen (as if you were taking a picture of the computer screen with your camera). The image is saved as a file on your computer and can easily be attached to an email and sent to us.
You can chat with our Live Support team;
Click on the Live Support tab when openening the support panel. Feel free to ask them any question you have regarding Morgan Casino, your account or (Live) games on the website.

Of course you can also contact our support team by email at support@morgancasino.com

If you want to send us a message through our contact form then you can go to our Contact Page.
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