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Responsible Gaming

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Responsible Gaming

We at Joker Casino see online casino games as a positive form of entertainment for adults. Joker Casino is committed to endorsing responsible game play as well as promoting the awareness, prevention and treatment of problem gambling. Joker Casino Responsible Gaming Policy aims to minimize the negative effects of problem gambling and to promoting responsible game play.

We believe it is our responsibility to you, to ensure that you enjoy your experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling.

In order to assist our customers in playing responsibly, we ensure that all our staff receives responsible gambling awareness training through utilizing the following information and features that we provide on our site.

    Self exclusion from playing

    Should you need to take a break from game play you can contact our Joker Customer Support team and upon your request you can exclude yourself for any number of days you determine.

    Self-exclusion means that your account will remain closed for the defined period, and will not be reactivated under any circumstances during the exclusion period unless deemed ethical from our Customer Support team.

    Whilst the majority of our customers play within their means and limits, for some it can be more difficult. In order to maintain control of your gaming habits we would like you to bear in mind the following points:
    - Gambling should be done in moderation and undertaken as a form of leisure not as a genuine way of making money
    - Only gamble when you can cover the losses
    - Keep track of the time and monitor the amount of money you spend
    - If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations, which we have listed below.

    When do you have a problem?

    If you are concerned that gambling has had a negative impact on your life or someone else then the following questions may help you find out:
    - Does gambling prevent you from attending work or other engagements?
    - Do you gamble alone for long periods of time?
    - Have others ever criticised you for your gambling?
    - Have you lost interest in family, friends or hobbies due to gambling?
    - Have you ever lied to cover up the amount of money or time you spend gambling?
    - Have you lied, stolen or borrowed in order to maintain gambling habits?
    - Are you reluctant to spend "gambling money" on anything else?
    - Do you gamble until you lose all your money?
    - After losing, do you feel that you have to try and win back the losses as soon as possible?
    - If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
    - Do arguments, frustrations or disappointments make you want to gamble?
    - Does gambling make you depressed or even suicidal?

    The more questions that you answer "yes" to, the more likely it is that you are having difficulties with your gambling. To speak with someone who can give you advice and support, please contact Gamcare by clicking on this link CONTACT GAMCARE

    18+ Gambling only

    It is illegal for anyone under the age of 18 to open an account or to play on Joker Casino. We take the age-verification responsibilities very seriously. We carry out age-verification checks on all customers who use payment methods that are available to under 18s and additionally perform random age-verification checks on customers using other forms of funding methods. We may ask for information to verify your age and could restrict or suspend your account until your age is confirmed.
    PLEASE NOTE: That anyone under the age of 18 years old found to be using this site will have any winnings forfeited and may be reported to the appropriate local authorities.

    Filtering Software

    Joker Casino advises and encourages its customers to prevent minors from accessing gambling websites. Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. Because our pages are "labelled", filtering solutions being used to prevent gambling access are able to detect our site content, and block our pages. If you share your computer with friends or family who are under the legal age to register or play on our site, please consider parental filtering solutions such as:

    Net Nanny www.netnanny.com
    CyberPatrol www.cyberpatrol.com

Account Questions

How do I create an account at Morgan Casino?

Click the orange button "Join Now" in the top right menu, fill in your details, pick your welcome bonus. Easyweasy, you're a Morgan family member now!

I am under 18 years old. Can I play?

No you can't. Gambling whilst under the age of 18 is a criminal offence and Morgan Casino takes a severe responsibility to prevent access for anyone underage. Therefore appropriate age verification checks are carried out.

I forgot my password. How do I get a new one?

Click "login" in the top right menu, select "I forgot my password" and enter the email address you used when you registered with Morgan Casino We will send an email with a link that you use to change your password. If you don't get the email, check your junk mail (Spam).

Where do I find my personal stuff?

Once logged in click on "My Account" on in the top menu to get to your personal stuff. Here you will find everything related to you and your casino adventure, personal information, Details & settings, player status and all your balance information.

How do I stop my subscription to newsletters?

Click on your "My Account" in the top menu and select "Account Profile". Here you can turn on / off your subscription to newsletters and promotions on the bottom at the checkbox.

Cashier Questions

How do I deposit money to Morgan Casino?

Click your balance in the left hand menu, select the desired deposit method and follow the instructions. At Morgan Casino you can deposit using Visa, Mastercard, Skrill, Neteller, Paysafecard, Trustly or Bank transfer.

After depositthe funds are not my account?

No need to worry. First make sure that the funds were deducted from your card/account and then contact us. Most likely we will be able to trace and solve the problem without any proof of deposit. However in some rare cases we might ask you for a copy of the transaction to be able to investigate it with the payment provider.

Is there a deposit fee at Morgan Casino?

No, unlike almost all other online casinos we do not charge any fee for deposits OR withdrawals. Pretty fancy right?

Bonus & Free Spins Questions

What is a bonus?

A bonus at Morgan Casino can mean free spins, extra money to play for directly or extra money you receive after making a deposit. The type of bonus and the size of it varies and you need to wager the bonus money in order to withdraw the funds. If you, for example, receive a 50% deposit bonus, we will add 50% more money on top of your deposit amount. In this case, you'll get EUR50 extra from us if you deposit EUR100 to your account.

What are free spins?

Free spins (or free rounds) means you get to play for free on a game in the casino a number of rounds, of course with the same chance of winning as when you play for your own money. Winnings on free rounds are converted to bonus money with a wagering requirement of 40 times the bonus amount.

What are the bonus wagering requirement?

Before you can withdraw your bonus money they need to be wagered. All bonuses must be wagered 40 times the deposit amount and free spins winnings also 40 times times. You can make a withdrawal before you have fulfilled the wagering requirement, but then you will lose your bonus money.

Technical Questions

Games are slow. What's wrong?

Make sure you have the latest version of your browser installed (we recommend Google Chrome) and the latest version of Flash. Also make sure that it's not your internet connection that is the problem (try to play with the network cable if the wireless connection is not working like it should) and close any background programs that might drain your bandwidth.

I cannot open the game. What's wrong?

This may mean that you have lost contact with the server. Try to log out and log back in and try again. Sometimes you may need to shut down the browser and start over from scratch for the game to load. Contact our support department if problem still persists.

How do I take a screenshot?

Taking a screenshot means taking a photo of what is currently visible on the computer screen (as if you were taking a picture of the computer screen with your camera). The image is saved as a file on your computer and can easily be attached to an email and sent to us.
You can chat with our Live Support team;
Click on the Live Support tab when openening the support panel. Feel free to ask them any question you have regarding Morgan Casino, your account or (Live) games on the website.

Of course you can also contact our support team by email at support@morgancasino.com

If you want to send us a message through our contact form then you can go to our Contact Page.
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