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Terms & Conditions

When you sign up at jokercasino.com (Joker Casino), you enter an agreement with BuildingBlocks Solutions Ltd. BuildingBlocks solutions Ltd. operates a licensed casino under Curacao eGaming with gaming license number 1668/JAZ. Joker Casino is operated and owned by BuildingBlocks Solutions Ltd., British Virgin Islands, with company number 1691046 at the registered address Akara Bldg., 24 De Castro Street, Wickhams Cay 1, Road Town, Tortola, British Virgin Islands.

These Terms and Conditions apply to, and are binding upon you, if you participate at jokercasino.com

By playing at Jokercasino , you represent and warrant that you fully understand and agree to comply with these Terms and Conditions Joker Casino is a trade name and you obtain no rights to such terms, nor any other terms, graphics, text, concepts or methodologies, by using the Website and the material contained therein. General Terms & Conditions:
1.By playing at Joker Casino, you represent and warrant that you fully understand and agree to comply with these Terms and Conditions 2.You obtain no rights to such terms, nor any other terms, graphics, text, concepts or methodologies, by using the Web site and the material contained therein.
3.Participation in the activities and games of Joker Casino (the "Game") is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law.
4.Joker Casino is restricted to individuals of legal age as determined in the jurisdiction in which the individual resides. You may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting. You must understand and accept that we are unable to provide you any legal advice or assurances. You must be at least 18 years old to use this service.
5.Only one Real account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.
6.Joker Casino makes no representations or warranties, implicit or explicit, as to your legal right to participate in the Game nor shall any of Joker Casino employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
7.Employees of Joker Casino, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.
8.The Game is for entertainment value only. No deposit is necessary or required to play the Game. You may play without betting money if you wish. Any participation in the Game is at your sole option, discretion and risk. By playing the Game, you acknowledge that you do not find the Game or Joker Casino to be offensive, objectionable, unfair, or indecent.
9.You are only permitted to enter Joker Casino for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of Joker Casino or the Website is strictly prohibited.
10.Joker Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, Joker Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Joker Casinoaccount in any circumstances including:

  • 1.If there is evidence to suggest that you have more than one active account for Joker Casino;
  • 2.If the name on your Joker Casino account does not match the name on the credit card(s) used to make deposits on your Joker Casino account;
  • 3.If you participate in a Joker Casino promotion and cash-in before fulfilling the requirements of that particular promotion;
  • 4.If you provide incorrect or misleading registration, account or identification information;
  • 5.If you are not of legal age;
  • 6.If you have been proven of fraud at other on-line casino;
  • 7.If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Joker Casino account;
  • 8.If you have not played at Joker Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);
  • 9.If you are found cheating or if it is determined by Joker Casino that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat Joker Casino;
  • 10.If you have been designated as a bonus abuser, playing no or low-risk strategies in order to withdraw promotional money.

  • 11.Any winnings that were earned as a result of either system malfunction or game error will be void.
    12.By accepting any prize and/or winnings from Joker Casino, you consent to the use of your name for advertising and promotional purposes without additional compensation except where prohibited by law.
    13.If you have any dispute with regard to any outcome in the Game, you must submit your complaint to Joker Casino in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Joker Casino software and the Joker Casino server software, the result showing on the Joker Casino server software shall be the official and governing result of the Game.
    14.You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from Joker Casino..
    15.Joker Casino reserves the right, in its sole discretion and without notice to you, to add new activities or games to Joker Casino or to discontinue any activity or game of Joker Casino at any time.
    16.If you do not log onto your Joker Casino account for a period of 360 days, any balance in your account will be forfeited to Joker Casino. All accounts that are inactive for a 1 year period will be deemed to be inactive and will be closed.
    17.You are solely responsible for keeping your account number and password secure and secret. You shall not allow any other person or third party including, without limitation, any minor, to use or reuse your account, access and/or use any materials or information from the Web site, accept any Prize, or participate in the Games. You are solely responsible for any deposits and/or losses that may occur on your account.
    18.Joker Casino shall not be required to maintain user names or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter Joker Casino because of anything other than Joker Casino error.
    19.Joker Casino shall not be liable for computer or Internet malfunctions nor attempts by the Player to participate in the Game by methods, means or ways not intended by Joker Casino.
    20.If you are found to be cheating or attempting to defraud the Game, or if you make untrue and/or malicious comments with regard to Joker Casino operation, joker Casino reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.
    21.Some of our processors pre-approve transactions and then process the transactions in a batch process later. If your transaction happens to be declined at that time of it being processed, and if there are winnings generated from your pre-approved deposit, winnings from that transaction will become void.
    22.You shall hold Joker Casino, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) your entry, use, or reuse of the Website, (ii) your use of any materials at the Website, (iii) your entry, use, or reuse of Joker Casino server, (iv) your participation in the Game, or, (v) your acceptance of any prize.
    23.Materials of the Game (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.
    24.Any and all materials submitted for prize claims become the property of Joker Casino and will not be returned. Joker Casino is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries.
    25.After deposit you will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.
    26.All wagers must be placed through the user interface provided by Joker Casino on our Web pages. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player account, or take any other appropriate action.
    27.If you are totally dissatisfied with the service you have received, we will consider your case and refund your deposit so long as your reason is valid.
    28.Joker Casino reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of Joker Casino management and put into immediate effect. Such procedural changes will only be in response to the interests and security of Joker Casino or the players.
    29.The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and Joker Casino and supersede and merge all prior agreements, representations and understandings between you and Joker Casino with regards to playing in Joker Casino.
    30.Customers from the certain countries are presently unable to join or may be restricted to play without receiving promotional offers from Joker Casino. You may view the list as a PDF file.
    Processing Limitations
    Due to 3rd party processing limitations or policies, the withdrawal amount paid or processed to players on a weekly or monthly basis may vary.

    By creating an account and playing at Joker Casino you are agreeing to the terms and conditions of Joker Casino as stated above.

    No Deposit Bonuses (Free Chips, Free Spins, Free Roll Slot Tournaments):
    Unless stated otherwise, all No Deposit Bonuses are subject to the following terms and conditions:
    1.The bonus amount must be wagered a minimum of 40 times.
    2.Wagers placed in progressive jackpot slots, table games and Live games are not allowed with any No Deposit Bonus (unless specifically stated otherwise) and do not count towards meeting the wagering requirements.
    3.The maximum withdrawal amount from any No Deposit bonus is once the face value of the bonus. All free chips valued at or below € 100 will come with a cash-out limit of no more than, nor less than, € 100.
    4.Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus.
    5.Kindly note that all Deposit Bonuses are Non Cashable. This means that the bonus will be deducted from any withdrawal made. Please also do not mix Deposit Bonuses; to avoid complication use one bonus for every one deposit made. All winnings from a deposit bonus are only payable after the wagering requirements are met.
    All Deposit Bonuses (Standard Wagering Requirements):
    The bonus amount must be wagered a minimum of 40 times. Wagers placed in progressive jackpot slots, table games and Live games are not allowed with any Deposit Bonus (unless specifically stated otherwise) and do not count towards meeting the wagering requirements. Prior to making a withdrawal exceeding the deposit, an amount greater than the sum of the deposit + bonus.
    Example: Deposit € 200 to receive a € 200 bonus. Wager over € 8,000 on applicable games prior to requesting a withdrawal. If withdrawing over € 200, player must have a balance greater than € 400.
    If a Player has chosen to use a bonus or promotion, it is the sole responsibility of the Player to ensure that any applicable Playthrough requirements are met before requesting a withdrawal. Failure to meet the playthrough requirements will result in the withdrawal request being denied.
    Maximum Withdrawal (cashout) Rules:
    Maximum withdrawal amount is determined solely by the amount of the deposit. e.g. if a player deposits € 100 and uses a bonus with a 10x maximum withdrawal limit, then the maximum amount that may be withdrawn is € 1,000.
    Redeeming Multiple Promotions
    You may not mix or combine promotions or bonuses. If multiple bonuses are mixed, your casino winnings may be removed at the time of withdrawal. Please be sure to use only one bonus at a time. Unless otherwise indicated by Joker Casino management, you cannot redeem additional coupons if you have a withdrawal pending or if you have an existing balance.
    Slot Tournaments
    Entry to Tournaments
    Tournament entries must be paid from a player cash balance.
    No Deposit Bonuses (Free chips) may not be used to enter Tournaments unless specifically stated in the terms and conditions of the No Deposit Bonus.
    CashBack credits may not be used to enter Slot Tournaments.
    Tournament winnings generated from an entry paid for with a No Deposit Bonus will be voided.
    Tournament Prizes
    Tournament Prizes are added to a player cash balance and are considered cash.
    Prizes won in a Free Roll Tournament are added to cash balances and may be withdrawn from Joker Casino.
    If a bonus or promotion was used prior to winning a Tournament, the terms and conditions of the original bonus still apply.
    Free Roll Tournaments
    Free Roll Tournaments are Tournaments which do not require that players pay a registration fee.
    Any winnings from Free Roll Slot Tournaments may be used to play in real money casino games. These winnings are subject to a minimum withdrawal amount of € 100 and a maximum withdrawal amount of € 1,000.
    Tournament Credits
    At the start of every Tournament, Tournament Credits are allocated for the duration of the Tournament.
    The player with the highest number of credits at the end of the Tournament time is the winner.
    Tournament Credits are not transferable to your casino balance and are not valid outside of the Tournament games.
    Tournament credits differ from your Casino Balance and may not be withdrawn from Joker Casino.
    Wagers placed on Slot Tournament games using Tournament Credits will not count towards any wager requirements.
    Password Restricted Tournaments
    Some Tournaments will require a password in order to be unlocked ("Restricted Tournaments". These passwords can be provided to players exclusively by Joker Casino. Passwords and subsequent Tournament Entries gained by using a password from sources other than Joker Casino will not constitute a valid entry to the Restricted Tournament and will disqualify any winnings accrued during the course of this Tournament Players who use passwords not sent by Joker Casino may have their casino accounts banned.
    Password Restricted Tournaments with a Coupon Code Entry Requirement
    Players may be asked to use a specific coupon code in order to access the Restricted Tournament password and gain entry in to a Restricted Tournament. If a player has not used the coupon code specified and has obtained a password by any other means, this will not constitute a valid entry in to the Restriced Tournament. Players will not be eligible to enter the Tournament nor will they be entitled to any Tournament winnings in the Restricted Tournament if they have not used the required coupon code and obtained the Tournament password as provided by Joker Casino. Any winnings accrued from an invalid entry will be removed from the player account and the player may have their casino account banned.
    Additional Terms Applicable to ALL Bonuses
    1.Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled.
    2.Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc).
    3.Bonuses will be credited to the Player Real Money Account as Casino Credits only, unless otherwise stated.
    4.All deposit bonuses, unless specifically stated otherwise, are considered Non Cashable. The amount of the bonus you claim will be removed from your withdrawal request at the time of approval. All winnings from deposit bonuses are only cashable when all wagering requirements have been met.
    5.Unless otherwise stated, all bonuses including (but not restricted to) weekly & weekend coupons, comp points, CashBack bonuses, No Deposit Bonuses & comps etc, as well as the deposits made to redeem any aforementioned bonuses, must be wagered at least 40 times. Wagering on Progressive lots, Table games and Live games is not allowed with any promotional bonus or No Deposit Bonus (unless specifically stated otherwise). For example, if a deposit of € 100 is made and a bonus of € 100 is redeemed, the player must wager at least € 8,000 ((€ 100 + € 100) x 40) on applicable games prior to requesting a withdrawal. If an excluded game is played before completion of the above wagering requirements, Joker Casino reserves the right to void all funds and close the account.
    6.Following the redemption of a bonus, if the player wishes to make a withdrawal which is greater than their deposit, they must have an amount greater than the sum of the deposit + bonus. For example, if a player makes a deposit € 100 and receives a bonus of € 100, then requests a withdrawal of € 190, this will result in € 190 being returned to the player casino account.
    7.All promotional offers and bonuses can only be redeemed by players when they have no existing account balances and no pending withdrawals unless otherwise stated.
    8.Bonuses may be changed at any time by Joker Casino without notice to players.
    9.No free chips allowed for Slot Tournaments unless stated otherwise.
    10. A promotion cannot be used in conjunction with any other promotional offer and all promotional offers are only available to those players to whom the offer was issued directly by Joker Casino. Promotional offers by email are for the intended recipient only and cannot be transferred.
    11. We contribute to and make use of a shared industry database of promotion abusers. Individuals known from this database to only make use of promotional offers without ever risking their own funds will not be eligible for these promotional offers.
    12. Bonuses may be refused at the discretion of the management if abuse of promotions is suspected. All withdrawals will be audited and refused where there is suspected fraud or at Joker Casino management discretion. Fraudulent bonus claims or withdrawals will result in the player being charged a processing fee (min. 12% of deposit amount), which will be deducted from their casino balance.
    13. Joker Casino reserves the right to amend these Terms and Conditions at any time without notice to you. Such amendments will be effective immediately upon being posted in this "Terms and Conditions" section of the web site. It is your responsibility to review the Terms and Conditions on a regular basis and to check any additional rules detailed within promotional emails. Should you be unclear about any point relating to a specific promotion, it is your responsibility to contact the support team and gain a full understanding before partaking in a promotion.
    14. Any promotion or offer is terminable at any time in accordance with the views of management without prior notice or obligation.
    15. Joker Casino management reserves the right to disqualify certain countries or individual players from promotional offers. Promotional offers via email, telephone or mail are extended only to the player whom the correspondence is addressed.
    16.The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and Joker Casino and supersede and merge all prior agreements, representations and understandings between you and Joker Casino with regards to the claiming of any promotional or bonus offers.
    17.Cashback or Insurance bonuses may not be accumulated unless otherwise stated by Joker Casino management.
    18.CashBack Terms:
  • 1.CashBack bonuses have a 40 times wager requirements and exclude play on Progressive jackpots slots, Table games and Live games.
  • 2.Weekly CashBack is credited each Monday 00.01EST for all players with no pending withdrawals, no withdrawals over previous 7 days and a balance under € 10.00.
  • 3.Weekly CashBack calculated on all deposits which were made over the previous 7 days.
  • 4.Unless otherwise stated, CashBack bonuses come with maximum withdrawal limit equal to your deposit. If your deposit was under € 100, your withdrawal is limited to € 100. This includes bonuses sent on an ad hoc basis e.g. via promotional emails. VIP Players benfit from higher withdrawal limits for CashBack bonuses. To find out more, please speak with your VIP host.
  • 5.Because CashBack credits are subject to wager requirements and withdrawal limits, they may not be used to enter Slot Tournamenets at Joker Casino.


  • By creating an account and playing at Joker Casino you are agreeing to the terms and conditions of Joker Casino as stated above.

    Account Questions

    How do I create an account at Morgan Casino?

    Click the orange button "Join Now" in the top right menu, fill in your details, pick your welcome bonus. Easyweasy, you're a Morgan family member now!

    I am under 18 years old. Can I play?

    No you can't. Gambling whilst under the age of 18 is a criminal offence and Morgan Casino takes a severe responsibility to prevent access for anyone underage. Therefore appropriate age verification checks are carried out.

    I forgot my password. How do I get a new one?

    Click "login" in the top right menu, select "I forgot my password" and enter the email address you used when you registered with Morgan Casino We will send an email with a link that you use to change your password. If you don't get the email, check your junk mail (Spam).

    Where do I find my personal stuff?

    Once logged in click on "My Account" on in the top menu to get to your personal stuff. Here you will find everything related to you and your casino adventure, personal information, Details & settings, player status and all your balance information.

    How do I stop my subscription to newsletters?

    Click on your "My Account" in the top menu and select "Account Profile". Here you can turn on / off your subscription to newsletters and promotions on the bottom at the checkbox.

    Cashier Questions

    How do I deposit money to Morgan Casino?

    Click your balance in the left hand menu, select the desired deposit method and follow the instructions. At Morgan Casino you can deposit using Visa, Mastercard, Skrill, Neteller, Paysafecard, Trustly or Bank transfer.

    After depositthe funds are not my account?

    No need to worry. First make sure that the funds were deducted from your card/account and then contact us. Most likely we will be able to trace and solve the problem without any proof of deposit. However in some rare cases we might ask you for a copy of the transaction to be able to investigate it with the payment provider.

    Is there a deposit fee at Morgan Casino?

    No, unlike almost all other online casinos we do not charge any fee for deposits OR withdrawals. Pretty fancy right?

    Bonus & Free Spins Questions

    What is a bonus?

    A bonus at Morgan Casino can mean free spins, extra money to play for directly or extra money you receive after making a deposit. The type of bonus and the size of it varies and you need to wager the bonus money in order to withdraw the funds. If you, for example, receive a 50% deposit bonus, we will add 50% more money on top of your deposit amount. In this case, you'll get EUR50 extra from us if you deposit EUR100 to your account.

    What are free spins?

    Free spins (or free rounds) means you get to play for free on a game in the casino a number of rounds, of course with the same chance of winning as when you play for your own money. Winnings on free rounds are converted to bonus money with a wagering requirement of 40 times the bonus amount.

    What are the bonus wagering requirement?

    Before you can withdraw your bonus money they need to be wagered. All bonuses must be wagered 40 times the deposit amount and free spins winnings also 40 times times. You can make a withdrawal before you have fulfilled the wagering requirement, but then you will lose your bonus money.

    Technical Questions

    Games are slow. What's wrong?

    Make sure you have the latest version of your browser installed (we recommend Google Chrome) and the latest version of Flash. Also make sure that it's not your internet connection that is the problem (try to play with the network cable if the wireless connection is not working like it should) and close any background programs that might drain your bandwidth.

    I cannot open the game. What's wrong?

    This may mean that you have lost contact with the server. Try to log out and log back in and try again. Sometimes you may need to shut down the browser and start over from scratch for the game to load. Contact our support department if problem still persists.

    How do I take a screenshot?

    Taking a screenshot means taking a photo of what is currently visible on the computer screen (as if you were taking a picture of the computer screen with your camera). The image is saved as a file on your computer and can easily be attached to an email and sent to us.
    You can chat with our Live Support team;
    Click on the Live Support tab when openening the support panel. Feel free to ask them any question you have regarding Morgan Casino, your account or (Live) games on the website.

    Of course you can also contact our support team by email at support@morgancasino.com

    If you want to send us a message through our contact form then you can go to our Contact Page.
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